Have a Question?
Shipping / Returns / Exchanges:
SHIPPING
How long before my order ships out?

We have a fraction of our inventory pre-dyed in our available colors. If we run low, we'll need a day or two to dye more. We're a small team and good things take time! Expect anywhere from 1-5 days.

How do you ship your orders? 

Currently, we're charging a flat fee of $10 per shipment. We use both UPS and USPS. Very soon, we'll have a more robust list of shipping options. For now, if you need something rushed, feel free to email us and we'll see what we can do.

Do you plan to ship internationally? 

We're working on it :)

What is your packaging made out of? 

Our boxes, tape, and shipping labels are made from 95% post-consumer content and are manufactured in the United States.

RETURNs and exchanges
How do I return / exchange an item?

To initiate, please email emma@pairupetc.com and we’ll send you the proper form. Promptly fill it out and ship it back to us, with your item(s). We are unable to pay for return shipping at this time.

Return / exchange terms:
  • In order for a return / exchange to be processed, the package needs to be postmarked within 10 days of receiving it. After this timeframe, all sales are final.
  • The product needs to be returned in its original state - unworn, unwashed, and unaltered. Please note that Pair Up has the right to deny a refund, if the returned product does not meet our requirements.
  • If your shipment is defective or you received the wrong item, we will process the return free of charge.
  • There are no processing or re-stocking fees.
Return address:

Attn: Returns
(currently changing locations)

Materials / Design:
Dye
What kind of dye do you use?

Fiber Reactive Procion Dyes

Why are your dyes so great?

Fiber Reactive Procion Dyes are considered more permanent than most any other type of dye. They chemically bond and become a physical part of the fiber molecule, creating an incredibly strong wash and light fastness.

Are there any chemicals involved?

Our dyes must be 'fixed' (made permanent) with soda ash. It's a mild alkali that enables the reaction between the dye and the cotton, causing them to become one. Soda Ash is classified as non-toxic.

WHERE ARE YOUR PRODUCTS MADE?
Designed in Carlsbad, California

Our pieces are designed and sampled out of our studio / showroom. This is done by our founder and one additional team member.

Produced in Southern California

California has some of the most environmentally friendly manufacturing laws anywhere in the world. Our inventory is sewn in a factory that abides by these laws, and has over 20 years of domestic manufacturing experience. They practice labor safety and well-being, while providing a fair California living wage.

Reach out

If you have any additional questions about how we make our products, please reach out! We're an open book: emma@pairupetc.com

FABRIC
Where do you source your fabric?

Right now, we're using 100% sustainable cotton from The New Denim Project. They are a family owned and operated mill, based out of Guatemala. You can learn more about them here.

How is your cotton made?

Solely intended to create sustainably designed textiles, The New Denim Project focuses on upcycling textile-excess to create premium natural fabrics. They collect pre-consumer industrial waste from various textile mills, ground the scraps back into fiber, then respin them to fabricate new yarns - as well as both woven and knit fabrics.

Their circular manufacturing process is chemical-free, dye-free and uses minimal water and energy - saving up to 20,000 liters of water for every kilogram of upcycled material.

CARE
How should I wash / dry my item?

Heads up! Our cotton gets softer over time, so get excited for that :) Wash on cold with like colors and eco-friendly detergent. Then tumble dry on low or hang it in the warm sun to dry.

Is direct sunlight bad for my garment?

Unlike natural dyes, direct sunlight won't effect the dye bond.

Sizing:
WILL YOU BE EXPANDING YOUR SIZE RANGE?

We're working on it :)

HOW DO I FIGURE OUT WHAT SIZE I AM?

We have a size guide available right here. Feel free to email us if you need additional measurements or extra help: emma@pairupetc.com

WHAT IF YOU're out of my size?

Patience! We'll restock as quickly as we can. Sign up for our email newsletter below, to know when items are released and restocked.

HOW MUCH SHRINKAGE CAN I EXPECT?

Very little, to none. We have pre-washed and shrunk our items for you.

Unanswered?
DON't see the answer to your question?

Email us at emma@pairupetc.com 

CONTACT US
emma@pairupetc.com
Carlsbad, CA

© 2017 - 2019 Pair Up
THANK YOU!
OOPS. TRY AGAIN.