Have a Question?
Shipping / Returns / Exchanges:
SHIPPING
How long before my order ships out?

We try to always have a small amount of inventory, ready to ship out. Otherwise, we'll be sewing your piece upon order. Keep in mind, we're a small team and good things take time! Expect anywhere from 4-7 days, on top of the shipping time.

How do you ship your orders? 

Currently, we're charging a flat fee per shipment (based on weight) through USPS. Tracking information is included in a confirmation email, once your order has been shipped.

Do you plan to ship internationally? 

We're working on it :)

What is your packaging made out of? 

Our boxes, tape, and shipping labels are made from 95% post-consumer content and are manufactured in the United States.

RETURNs and exchanges
How do I return / exchange an item?

Email us for return address (emma@pairupetc.com) Make sure to include a note as to why you are returning the item — we're curious. We are unable to pay for return shipping at this time.

Return / exchange terms:
  • In order for a return / exchange to be processed, the package needs to be postmarked within 10 days of receiving it. After this timeframe, all sales are final.
  • The product needs to be returned in its original state - unworn, unwashed, and unaltered. Please note that Pair Up has the right to deny a refund, if the returned product does not meet our requirements.
  • If your shipment is defective or you received the wrong item, we will process the return free of charge.
  • There are no processing or re-stocking fees.
Missing:

Pair Up is not responsible for lost, stolen or damaged packages. To handle this, you'll need to submit a claim with the shipper.

Materials / Design:
Dye
What kind of dye do you use?

Fiber Reactive Procion Dyes

Why are your dyes so great?

Fiber Reactive Procion Dyes are considered more permanent than most any other type of dye. They chemically bond and become a physical part of the fiber molecule, creating an incredibly strong wash and light fastness.

Are there any chemicals involved?

Our dyes must be 'fixed' (made permanent) with soda ash. It's a mild alkali that enables the reaction between the dye and the cotton, causing them to become one. Soda Ash is classified as non-toxic.

WHERE ARE YOUR PRODUCTS MADE?
Designed and sewn in San Diego, California

Our pieces are designed, sampled and produced out of our studio.

Los Angeles Factory

On occasion, we collaborate with a female owned Los Angeles based factory. Their ethos is strongly built on responsible, sustainable and ethical practices, prioritizing a healthy work environment for their machinists and technicians, truly! We've seen it with our own eyes.

Southern California

California has some of the most environmentally friendly manufacturing laws anywhere in the world. Our inventory is created in an environment that abides by these laws. We practice labor safety and well-being, while providing a fair California living wage.

Reach out

If you have any additional questions about how we make our products, please reach out! We're an open book: emma@pairupetc.com

FABRIC
Where do you source your fabric?

Right now, we're using 100% sustainable cotton from The New Denim Project. They are a family owned and operated mill, based out of Guatemala. You can learn more about them here.

How is your cotton made?

Solely intended to create sustainably designed textiles, The New Denim Project focuses on upcycling textile-excess to create premium natural fabrics. They collect pre-consumer industrial waste from various textile mills, ground the scraps back into fiber, then respin them to fabricate new yarns - as well as both woven and knit fabrics.

Their circular manufacturing process is chemical-free, dye-free and uses minimal water and energy - saving up to 20,000 liters of water for every kilogram of upcycled material.

What is Deadstock Fabric?

Simply put, it's unused fabric that has been abandoned for a handful of different reasons. Sometimes brands overestimate their needs, a fabric mill might accidentally produce too much, or a dye house doesn’t match a requested color perfectly. Whatever the reason, it needs to find a new home. This is a great option for small brands like Pair Up, because it allows us to access an insanely large library of fabrics at a more affordable price. We are lucky enough to live close to the Los Angeles Fashion District, so we drive up to search for dead-stock in person. It's like a treasure hunt — you never know what you’re going to find!

CARE
How should I wash / dry my item?

Wash cold with like colors — by machine or hand — whatever you prefer. Then tumble dry on low or hang in the warm sun to dry. Basically, nothing complicated :) 

Is direct sunlight bad for my garment?

Unlike natural dyes, direct sunlight won't effect the dye bond.

Sizing:
WILL YOU BE EXPANDING YOUR SIZE RANGE?

We're working on it :)

HOW DO I FIGURE OUT WHAT SIZE I AM?

We have a size guide available right here. Feel free to email us if you need additional measurements or extra help: emma@pairupetc.com

WHAT IF YOU're out of my size?

Patience! We'll restock as quickly as we can. Sign up for our email newsletter below, to know when items are released and restocked.

HOW MUCH SHRINKAGE CAN I EXPECT?

Some items have been pre-washed and shrunk. If you like the fit as is, don't put it in your machine-dryer — let it air dry.

Unanswered?
DON't see the answer to your question?

Email us at emma@pairupetc.com 

CONTACT US
emma@pairupetc.com
San Diego, CA

© 2017 - 2021 Pair Up
THANK YOU!
OOPS. TRY AGAIN.